Privacy Policy

Effective Date: May 1, 2026

Solutions Family Support respects your privacy and is committed to protecting the personal information you choose to share with us. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, complete a form, schedule a consultation, download a resource, subscribe to our emails, or otherwise communicate with us.

This policy is intended to provide clear, transparent information about our practices and should be read together with our Terms and Conditions.

Information We Collect

We may collect personal information that you voluntarily provide through this website or through related communication channels. This may include:

  • Your name

  • Email address

  • Phone number

  • Information submitted through contact forms, consultation forms, quizzes, resource downloads, or scheduling tools

  • General information about your family situation, concerns, or reasons for seeking support

  • Communication preferences

  • Any other information you choose to share with us

We may also collect certain technical information automatically when you visit our website, such as:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Time spent on the website

  • Referring website or search terms

  • General location information based on your device or browser settings

This type of information helps us understand how visitors use the website and improve the overall experience.

The Federal Trade Commission recommends that businesses understand what personal information they collect, how it moves through the business, who has access to it, and how it is protected.

How We Use Your Information

We may use the information we collect to:

  • Respond to inquiries

  • Schedule consultations or coaching sessions

  • Provide requested resources, downloads, or follow-up information

  • Communicate with you about services, programs, workshops, or offerings

  • Send email updates or newsletters, if you have opted in

  • Improve the content, structure, and functionality of the website

  • Understand how visitors engage with the website

  • Maintain website security and prevent misuse

  • Comply with applicable legal obligations

We do not sell your personal information.

Sensitive Information

Because Solutions Family Support works with parents, families, and individuals navigating personal and family-related challenges, some of the information you choose to share may be sensitive in nature.

Please use care when submitting information through website forms. While we take reasonable steps to protect information, website forms and email are not always the most secure way to share highly sensitive personal, medical, legal, or clinical information.

Submitting information through this website does not create a confidential coaching relationship, therapeutic relationship, or client relationship unless and until an agreement has been entered into directly with Solutions Family Support.

Email Communications

If you sign up to receive emails, newsletters, resources, or updates from Solutions Family Support, we may use your email address to send those communications.

You may unsubscribe at any time by using the unsubscribe link included in the email or by contacting us directly.

We may use third-party email marketing or automation platforms to manage email communications. These providers are only given access to the information needed to perform their services.

Scheduling and Forms

This website may use third-party tools for scheduling consultations, collecting inquiries, managing forms, delivering resources, or supporting communication. These tools may collect and process information according to their own privacy policies.

Examples may include scheduling platforms, email marketing platforms, customer relationship management tools, analytics tools, or website hosting providers.

By using these tools through our website, you understand that your information may be processed by those third-party providers as needed to complete your request.

Website Analytics and Cookies

Our website may use cookies, tracking technologies, or analytics tools to help us understand how visitors use the site and how we can improve the experience.

Cookies are small files placed on your device that help websites function properly, remember preferences, and collect general usage information.

We may use analytics tools such as Google Analytics. Google requires websites using Google Analytics to disclose how data is collected and processed.

You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Some parts of the website may not function properly if cookies are disabled.

How We Share Information

We may share limited personal information with trusted third-party service providers who help us operate the website, manage communications, provide scheduling tools, deliver email updates, process forms, analyze website performance, or support business operations.

These providers are expected to protect your information and use it only for the services they provide.

We may also disclose information if required to do so by law, legal process, court order, or government request, or when necessary to protect the rights, safety, or security of Solutions Family Support, website visitors, clients, or others.

How We Protect Your Information

We take reasonable administrative, technical, and organizational steps to protect personal information from unauthorized access, misuse, loss, disclosure, or alteration.

However, no website, email platform, form, or online transmission is completely secure. By using this website, you understand and accept the inherent risks of sharing information online.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, comply with legal obligations, resolve disputes, or support legitimate business purposes.

When information is no longer needed, we take reasonable steps to delete, archive, or securely store it.

Your Choices and Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

  • Request access to the personal information we have about you

  • Ask that inaccurate information be corrected

  • Request that certain information be deleted

  • Opt out of marketing communications

  • Ask questions about how your information is collected or used

To make a request, please contact us using the information below.

Children’s Privacy

This website is intended for adults, including parents, caregivers, professionals, and individuals seeking support. We do not knowingly collect personal information directly from children under the age of 13.

If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete that information.

Links to Other Websites

This website may include links to third-party websites, resources, articles, scheduling tools, social media platforms, or other external services.

Solutions Family Support is not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review the privacy policies of any websites or platforms you visit.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal obligations.

The updated version will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact

Solutions Family Support
admin@solutionsfamilysupport.com
(520) 200-7146